I experienced very superior service from Superior Auto Service & Glass this morning. I have not had any auto work performed there, until today. I was involved in an accident and was getting a runaround from MPI regarding what to do with the vehicle until they could arrange an adjustment appointment, probably in 5 to 7 days. MPI wanted me to just store the vehicle with their towing contractor during this time, and rent a car for the week. In fact, the damage was such that a relatively simple repair that required using a hoist, removing a part, and reviewing the damage done for safety factors, would allow me to drive until MPI could get an appointment for me for a claims adjustor. Full Tilt Towing took me to Superior Auto Service and the fantastic staff there performed the necessary adjustments so that I can drive until MPI can see me. All that they asked for in return was that I might think of them in the future when I needed auto work—what a great experience! I will never forget them! They handled the situation so professionally and kindly, a thousand times “thank you” for making my bad day turn into a good day. I will return, and I will recommend your services to the really important people I know—all my friends and family!
To Chris and staff
This is my note of thanks for a job that was not only well done, but done with a huge measure of integrity and professionalism. As you recall, I had a crack in the windshield that needed to be replaced. Upon fixing the windshield, an issue with a blade removing it had caused a scrape along the opening , removing some paint. Chris was very quick to phone me about it, and upon arrival to the garage, proceeded to show me the damage. He was adamant about paying for it to be fixed as it was their fault. My car was in the body shop the next week, and happy to say it looks fabulous! I was also supplied with a vehicle for the 3 days it took to be painted as well. I am so appreciative of the way this matter was handled, the honesty that Chris professed, and the excellent service that I received. Thank you again,… you truly are “Superior”…